Code of Conduct

3et's Obligations

3et is committed to observing strict ethical and regulatory guidelines that act to protect our clients and to ensure orderly markets. The key areas of attention include:

Banking and financial-transaction processing

3et seeks to observe the full range of requirements that apply to financial institutions, including the OECD's "Know Your Customer" guidelines. We ensure that proper audit trails are available by accepting funds only from verified clients and by only making transfers to accounts held in the same name as your 3et client account. In addition, we do not accept cash deposits or arrange for cash withdrawals to clients.

Financial stability

3et maintains all client funds in segregated accounts and uses these funds only to facilitate withdrawal activity. Client funds are never used for any other purpose.

Client privacy and data protection

3et is committed to ensuring comprehensive protection of all client data within the limits allowed by law. See our Privacy Policy for complete information on how we structure our treatment of IP data, cookies, address information and other personal details to ensure your privacy. We will - among other protections - ensure that your personal data is never shared with any other outside vendor or other entity.

No access to minors

3et is strongly committed to the notion of responsible wagering, and believes that only those 18 years of age or older should be able to trade our markets. All clients are required to warrant that they are of legal age, and may be asked to provide confirmation to this effect.

Any minors found to be using the site will have their account immediately closed. Any outstanding bets will be void. Any winnings will be donated to charity.

Help for compulsive gamblers

3et believes that gambling activity should never lead to unanticipated financial difficulties, and encourages clients to risk only those funds that they are fully prepared to lose. Compulsive gambling is a particular concern, and referral information to Gambler's Anonymous is available via the site or our support team at all times.

Regulatory compliance

3et operates under the Alderney Gaming Control Commission (AGCC) license.

Correction of errors

3et's trading platform has been designed to provide comprehensive audit trails of all trading activity, and in the event that a system error causes a client's trading account to be mistakenly affected, we will rectify the error as soon as possible. Comprehensive reports on account activity are available to all clients at all times.

Prompt settlement of markets and withdrawal/deposit activity

3et is committed to settling the results of all trades promptly upon completion of an event. Requests for account withdrawals will be executed during the current business day if received by 9AM local time, or otherwise the next day. 3et provides tracking information for outgoing bank wires - simply ask for an update, and we'll get you a response via email ASAP.

Client Obligations

Collusion/market manipulation

Clients are not to attempt to execute trades from one specific account to another (i.e., "pass-through" or "dump" trades) - particularly if the intention is simply to move funds from one account to another. Suspicious trades, once identified, may be reversed or voided, and payouts against the relevant funds frozen pending further investigation. Clients are also not to attempt to collude to manipulate market prices artificially or to interfere with the orderly function of markets by introducing malicious code, etc.

Fraudulent funds transfer

Clients are entitled to trade only against cleared funds delivered via a 3et-approved payments channel. (For more information on payment options, select the Funds icon from the menu.)

Awareness of loss/risk to capital

3et expects clients to be aware that, as with any financial-market activity, exchange wagering involves a risk of trading losses. Clients are asked to commit funds for deposit only that they are fully prepared to lose. As an additional protection, clients may request monthly deposit limits to be imposed on their account.

Principals only

3et expects all clients to execute trades only for their own accounts, not as agents for any third party. Clients are responsible for all trades in their accounts, and should never provide trading access to any third party.

Updated contact information

3et expects all clients to update their personal data, including contact information, as needed. We cannot accept responsibility for erroneous or failed communications, including email, Fedex and/or telephone messages, caused by outdated personal information.

Authorisation to assess creditworthiness

3et seeks to observe the full range of requirements that apply to financial institutions, including the OECD's "Know Your Customer" guidelines. We ensure that proper audit trails are available by requiring verification documentation within two weeks of initial deposits, and by only making transfers to accounts held in the same name as your 3et client account. In addition, we do not accept cash deposits or arrange for cash withdrawals to clients.

Password security

3et expects all clients to keep their account password secure at all times. Should you suspect your password may have been compromised, due to use of a public computer for example, change it at once and contact our Accounts department ([email protected]) so that we can assess your account for any unauthorised activity.

Exposure and liability management

3et expects all clients to take full responsibility for position and liability management. Never trade in larger amounts than you are comfortable with, and understand your potential liabilities in every market. 

Communications outages and other interruptions to service

3et has made every effort to design a cutting-edge trading platform offering maximum reliability and performance. In as much as clients must rely on complex computer, telecommunications and other advanced technologies to ensure access to 3et markets, some service disruptions may be inevitable. We urge clients to be aware of the possibility of service outages.

Complaint/dispute resolution

Any customer who has any concerns or questions regarding the 3et Rules & Regulations or regarding the settlement of any 3et market should contact 3et via email at [email protected] or via live chat.

If you are not satisfied as to how a bet or a market has been settled, please provide full details of your grievance to us via email at [email protected] or via live chat.

If you are an existing 3et account holder, please include your username and address in all correspondence.

3et seeks to resolve all client disputes as quickly and amicably as possible and therefore we will endeavour to respond to queries of this nature within 24 hours (but intend to respond in detail to all such queries within 14 days of receipt).

If you are unhappy with the process at any stage or wish to record a formal complaint about our practices, you are free to contact the AGCC (Alderney Gambling Control Commission) at [email protected] or visit their website at http://www.gamblingcontrol.org/players.