There are several reasons that you may be experiencing difficulty in logging into your account.
New account - not yet activated
If you have a newly created account, you will need to activate your account by clicking on the activation link that was sent to the email address registered upon sign up. Please check your inbox.
If you did not receive the activation link, please contact our customer support team on support@3et.com
Additional compliance information required
Your account may have been suspended because we need further documentation on your account to fulfill our Regulatory and International Financial Regulations. This is a fairly standard procedure, please check the inbox of your registered email address, as you should have received an email with further instructions. Once the required documentation has been submitted and approved, your account will be reopened.
Technical Error
If you suspect that you may be experiencing a technical issue with your log in attempts, please take a screenshot of the error (whenever possible making sure that the error message and the URL is clearly visible in the screenshot). Please contact our customer support team on support@3et.com and we will be able to assist you individually.
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