Self Exclusion Policy

Self-Exclusion Policy

If you feel you are no longer able to control your gambling or gamble safely, we recommend you take the option to self-exclude from betting with us. To begin the cooling off period as outlined below, please visit your account > preferences section.

1. Overview

For the majority of people, gambling is an enjoyable leisure and entertainment activity. But for some, gambling can have negative impacts. As a result, we have developed this policy to communicate our approach to responsible gambling and minimizing harm to consumers who may be vulnerable to problem gambling.

2. What is Responsible Gambling?

“Responsible Gambling” is a broad concept that aims to ensure gambling is conducted in a manner whereby the potential for harm associated with problem gambling is minimized. It respects the responsibility of individuals for their own actions, but also acknowledges a responsibility on the part of service providers. Please refer to our responsible gambling section for further information.

3. What is Problem Gambling?

Problem gambling occurs when a person loses control over their gambling, particularly the amount of money gambled and the amount of time devoted to gambling.

4. Responsible Gambling Policy

We are committed to sharing responsibility, with Governments and communities and individuals, for helping customers control their gambling, and helping problem gamblers to identify their problem and seek assistance.

Some of the ways that we do this are:

i. allowing our customers to self-exclude (either temporarily or indefinitely) from betting with

us;

ii. providing Responsible Gambling information and messages to our customers;

iii. training our staff about Responsible Gambling at induction and at least once each year;

iv. engaging with our customers to highlight controls available on 3et that they can use to gamble responsibly;

v. and referring our customers affected by problem gambling to gambling-related support services.

We aim to achieve the following outcomes:

i. minimizing the extent of gambling related harm to individuals and the broader community;

ii. enabling customers to make informed decisions about their gambling practices;

iii. enabling people adversely affected by gambling to have access to timely and appropriate assistance and information;

iv. promoting a shared understanding between individuals, communities, the gambling industry and Government of responsible gambling practices;

v. and ensuring the gambling industry provides safe and supportive environments for the delivery of gambling products and services.

5. Minors

As a responsible operator, we are committed to protecting minors by actively taking steps to exclude minors from placing a wager using our betting platforms. Our services are designed to appeal to, and be used by persons who are at least 18 years old.

6. Filtering Options

Filtering options can be enabled to help prevent persons from entering online sports betting websites. If minors have access to the device that you use to access our betting platforms, we encourage you to use filtering software to prevent access to our betting platforms by minors.

7. Additional Help

In the case of needed help please contact our support team at [email protected] and one of our agents will be able to give you the details of associations and help phone numbers available in your country.

8. Conditions and Processes

To self-exclude means to stop betting or gambling for a set time. Self-exclusion can be temporary or indefinitely.

By requesting one of our self-exclusion time periods on offer you agree to the following terms and conditions, which will be effective from the minute you action the self exclusion option via the website or you receive a confirmation email of your chosen self-exclusion if actioned over email. This email will be sent to the email address used to register your account only and will display the date of self-exclusion completion.

You may choose to self exclude for a time period of 6 months, 1 year, 5 years or permanently.

You are not permitted to leave any balance in your account during a self-exclusion time period.

You will not be able to access your account to withdraw any funds during your requested self- exclusion. We will return any funds to you by the same means you used to deposit.

If you have any active bets on events that have not yet started, these will automatically be voided from time of self exclusion. Bets on events that have already started will not be void. Any settlements made after the bets have completed will be made back by the same deposit method used.

Bets will not be reinstated after a self-exclusion completion. While self-excluded, you are not eligible for any form of benefits, bonuses or reloads.

Once a self-exclusion is applied to your account, it will stay in place until the request time has finished, it will not be reversed or decreased for any reason. Indefinite self-exclusions will remain closed indefinitely.

Marketing emails will not be sent to you while the self-exclusion is in place.

We will use all reasonable endeavors to ensure compliance with our responsible gambling self- exclusion policy. However, you accept that we will not be held responsible or liable if you attempt to open any new account or indeed succeed. In addition, we will not be held liable or accountable if you continue to deposit and wager using additional accounts which have previously not been disclosed. Any future wagers, Reward funds and entries in any promotions during a requested self-exclusion time will be forfeited, resulting in no return of stakes or

payment of winnings. We will not be able to reinstate these if the account is reopened after the self-exclusion period.

After self-exclusion you acknowledge that:

• You should not attempt to, deposit or place any wager on any of your accounts from which you have requested to be excluded during your selected self-exclusion.

• You should not attempt or proceed to open any new accounts during your self-exclusion period and / or where an indefinite exclusion has been selected

• If you succeed in opening a new account during a self-exclusion period, we will endeavour to close any and all such accounts at our earliest detection.

• Our responsibility is only to take reasonable steps to prevent you from gambling on any of our products. It is also the customer’s responsibility to refrain from breaching these agreed terms.

• A self-exclusion request is a voluntary request made by you. If you proceed to act contrary to such a request, nor any of its employees or affiliated persons shall be held accountable or liable for any losses you may suffer. Any losses incurred during yourself-exclusion period will not be refunded.

• If you act contrary to a self-exclusion request, we retain discretion to terminate or void any wagers you have placed and to take other appropriate action. Also, if we have suspicions or further investigation provides evidence that you have actively attempted to disguise the source of your account or accounts, which affects our ability to block your account or accounts promptly, the company retains discretion to terminate or void any wagers you have placed and to take other appropriate action.

• Once your selected self-exclusion has come to an end, your account will not be automatically reopened. You will need to email [email protected] to confirm that you want to re-activate your account. At this point you will be required to wait 24 hours and then email again to confirm that you still want the account reopened.